FAQ
Everything you’re wondering, answered. If it’s not here, hit up Contact.
How long does shipping take?
Orders ship within 1–3 business days of purchase. Once your order is on its way, you’ll get tracking info so you can watch it move. See our Shipping page for the full rundown.
What’s your returns and exchange policy?
You have 30 days from delivery to return unworn items with tags attached. Email hello@drope.online to start a return or exchange. Full details are on our Returns & Exchanges page.
How do I know what size to order?
Check our Size Guide for a general chart, and always read the fit notes on the specific product page — they’ll tell you if a piece runs oversized, cropped, or true to size. Between sizes? Size up for relaxed, down for closer fit.
What payment methods do you accept?
We accept major credit and debit cards along with the other payment options shown at checkout. All payments are processed securely — we never see or store your full card details.
Can I change or cancel my order after placing it?
Email us at hello@drope.online as soon as possible with your order number. Since we pack fast, we can’t guarantee a change once an order is being prepared for shipping — but we’ll always try.
Do you ship internationally?
Right now, drope ships within Israel only. International shipping is coming — stay tuned, we’ll announce it the moment it’s live.
How do restocks work?
When a piece sells out, it’s not necessarily gone for good. If restocks are planned, you’ll be able to sign up for a notification on the product page — gone for now, we’ll let you know when it’s back.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into My Account.
My item arrived faulty or wrong — what do I do?
Email hello@drope.online right away with your order number and a photo of the issue. We’ll sort a replacement or refund as quickly as we can.
How do I get in touch with a question that’s not here?
Head to our Contact page or email hello@drope.online directly. We usually reply within 1 business day.