Returns & Exchanges
Didn’t land the way you hoped? No hard feelings. Here’s how to make it right.
30-day return window
You have 30 days from the delivery date to return any item for a refund or exchange. If 30 days have passed, we won’t be able to offer a return — so don’t let that new look sit in the back of the closet, try it on.
Condition items need to be in
To qualify for a return, items must be:
- Unworn, unwashed, and unaltered
- In their original condition with all tags still attached
- In the original packaging where possible
Items that show signs of wear, damage, or missing tags can’t be accepted. Final sale items (marked as such at checkout) are not eligible for return or exchange.
How to start a return
- Email us at hello@drope.online with your order number and the item(s) you’d like to return.
- We’ll confirm eligibility and send you instructions for sending the item back.
- Pack the item securely with tags attached and ship it back to us.
Refund timing
Once we receive and inspect your return, we’ll process your refund to your original payment method. Refunds are typically issued within a few business days of us receiving the item — your bank or card provider may take a little longer to show it on your statement.
Exchanges
Want a different size or color instead of a refund? Let us know when you start your return and we’ll do our best to get the right piece out to you, subject to availability. Since your size is waiting for someone — we move fast to lock in exchanges before stock runs out.
Questions?
Check our Size Guide before you order to avoid a return altogether, or reach out via Contact — we usually reply within 1 business day.